08.00 am Registration/ Arrival of Delegates
09.30 am Arrival of VIPs and Guests
10.00 am Arrival of YAB Chief Minister

Opening Ceremony

• National Anthem : Negaraku
• Doa Recital
  
• Welcoming Address by YB Datuk Amar Wilson Baya Dandot, State Secretary of Sarawak
• Opening Address by YAB Pehin Sri Haji Abdul Taib Mahmud, Chief Minister of Sarawak (Transcript)
  

• Official Opening of the Congress by The Chief Minister of Sarawak

• Keynote Address by Dr. H. James Harrington, Chairman of the board at the Harrington Institute and the President of the Walter L. Hurd Foundation, USA on "The Five Pillars of Organizational Excellence"
• Q & A Session
  

Datu Abdul Ghafur Shariff, Deputy State Secretary of Sarawak (Human Resource)

2.00 pm

Quality in Education and Training - Prof. Alan Brown, Head of the School of Management at Edith Cowan University, Australia

2.40 pm

Innovations in Science Teaching Excellence - Dr. Gerrit Kuik, Member of Vrije University, Amsterdam's Centre for Educational Training, Assessment and Research (CETAR), The Netherlands

3.20 pm

Tea Break

3.50 pm

Emotional Intelligence for Quality Teams - Dr. John Man, Occupational/Industrial Psychologist, and a Six Sigma Master Black Belt trainer and advisor, Australia

4.30 pm

Cross-Cultural Communication and Workplace Diversity - Dr. Jose Gatchalian, President Emeritus of the Philippine Industrial Relations Society (PIRS), Philippines

5.10 pm

Open Forum/ Q&A Session

6.00 pm

End of Day 1

8.30 am

Presentation of Identified Major Points by from Day 1 : Dr. Miflora Gathalian, Asia pasific Quality Organisation (APQO) Secretary General Emeritus

9.00 am

Keynote Address by Mr. Joseph A. De Feo, President and Chief Executive Officer of the Juran Institute, on "Quality Enhancement in the Public Service"

Dr. Miflora Gatchalian, Asia pasific Quality Organisation (APQO) Secretary General Emeritus

9.40 am

Quality in Health Services and Health Care - Dato' Dr. Jacob Thomas, Group Medical Director of Sime Darby/ Subang Jaya Medical Centre (SJMC), Malaysia

10.20 am

Tea Break

10.50 am

Environmental Quality Assessment - Mr. Victor Cintron, Founder and Managing Director of the International Certification Body BRS, USA

11.30 am

Open Forum/ Q&A Session

12.00 pm

Lunch Break

Datuk Hj Mohd Morshidi Abdul Ghani, Deputy State Secretary of Sarawak (Administration, Security and Corporate Affairs)

1.30 pm

Leadership Roles and Characteristics in Improving Public Service Quality- Mr Hesameddin Aref Kashfi, Founder and President of the Iranian Society of Quality Managers, Iran

2.10 pm

Quality Service Evaluation Techniques - Dr. Cesar Mercado, Founder and President of Development Consultants for Asia Africa Pacific (DCAAP), Philippines

2.50 pm

Enhancing High Performance Culture Through Quality - What Next? - Datu Dr Hj Adi Badiozaman Tuah, Renowned Educationist

3.30 pm

Open Forum/ Q&A Session

4.00 pm

Evaluation of Congress and Presentation of Draft Resolution

4.30 pm

Closing Remarks by Datin Hajah Fatimah Abdullah, Assistant Minister in the Chief Minister's Department

5.30 pm

End of Day 2

• Teachers' Training in Science Education Programmes - Dr. Gerrit Kuik
• Evaluation and Continual Improvement of Service Quality - Dr. Cesar Mercado
• Partnerships for Quality in the Service Sector - Dr. Jose Gatchalian and Dr. Miflora Gatchalian
• Contemporary Environmental Management for the Enterprise - Mr. Victor Cintron

End of Day 3