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  Dr. H. James Harrington (USA)

Dr. H. James Harrington (USA)

Area of strength :

A world leader in applying performance improvement methodologies

Topic :

The Five Pillars of Organizational Excellence

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  Mr. Joseph A. De Feo (USA)

Mr. Joseph A. De Feo (USA)

Area of strength :

President of Juran Institute; He develops and deploys breakthrough management principles in defense, government healthcare, industries, consumer products

Topic :

Quality Enhancement in the Public Service

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  Dr. John Man (Australia)

Dr. John Man (Australia)

Area of strength :

Six Sigma Master Black Belt trainer; He is devoted to development of competencies and intelligence in people and organizations.

Topic :

Emotional Intelligence for Quality Teams

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  Dato' Dr. Jacob Thomas (Malaysia)

Dato' Dr. Jacob Thomas (Malaysia)

Area of strength :

Medical Director, Subang Jaya Medical Centre. Well-known for his programs and projects in medical and health care in Malaysia

Topic :

Quality in Health Services and Health Care

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  Prof. Alan Brown (Australia)

Prof. Alan Brown (Australia)

Area of strength :

Professor of Management Edith Cowan University: Major planner and developer of human resource management programs in Australia

Topic :

Quality in Education and Training

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  Mr. Victor Cintron (USA)

Mr. Victor Cintron (USA)

Area of strength :

Director for the International Certification Body BRS; BRS engaged in various assessment activities with “assessment value adding” (AVA) including environmental systems

Topic :

Environmental Quality Assessment

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  Dr. Hesamedin Aref Kashfi (Iran)

Dr. Hesamedin Aref Kashfi (Iran)

Area of strength :

His activities include building quality culture, leadership, human resources development.

Topic :

Leadership Roles & Characteristics in Improving Public Service Quality

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  Dr. Jose Gatchalian (Philippines)

Dr. Jose Gatchalian (Philippines)

Area of strength :

International Consultant on LMC; Pioneered in setting-up Workplace Cooperation Programs in companies in the ASEAN

Topic :

Cross-Cultural Communication and Workplace Diversity.

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  Dr. Cesar Mercado (Philippines)

Dr. Cesar Mercado (Philippines)

Area of strength :

President Development Consultants For Asia Africa Pacific (DCAAP): He specializes in human resource training and development monitoring and evaluation technologies

Topic :

Quality Service Evaluation Techniques

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  Dr. Gerrit Kuik (The Netherlands)

Dr. Gerrit Kuik (The Netherlands)

Area of strength :

Center for Educational Training, Assessment and Research (CETAR), Vrije University, Amsterdam

Topic :

Innovations in Science Teaching Excellence

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  Datu Dr Adi Badiozaman Tuah (Malaysia)

Datu Dr Adi Badiozaman Tuah (Malaysia)

Area of strength :

A renowned local educationist, Datu Dr Adi recently retired as director of the Malaysian Examination Syndicate of the Ministry of Education. A former Education Department Director for Sarawak, he has been involved in education for more than 30 years.

Topic :

Enhancing High Performance Culture Through Quality - What Next?

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